Clearvia (also referred to as “we”, “us”, and “our”) is a privacy conscious organization.
This policy explains how we process your information collected and certain rights you may have
regarding the collection, use, sale, and sharing of their personal information. We may update and make changes to this policy to reflect any changes in the way we handle your personal data or to reflect any changes in applicable law, so we encourage you to review it periodically.
1, Personal Data We Collect About You
We collect information to provide goods and/or services to you, to help improve your customer experience, and to support our business functions. We may collect the following categories of consumer personal data:
Identifiers: Information that identifies, relates to, describes, or is capable of being associated with, a particular individual such as name, signature, address, telephone number.
Internet or other electronic network activity information:Cookie IDs and information regarding your interaction with our website.
Demographic Information: Age, gender, race, citizenship, ethnicity, date of birth, family or marital status, household income, education, professional and employment information.
Profile Information: Any form of automated process performed on personal data to evaluate, analyze, or predict personal aspects related to an identified or identifiable individual’s economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
Sensitive Data: Data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life, sexual orientation or citizenship or immigration status; the processing of genetic or biometric data for the purpose of uniquely identifying an individual; personal data collected from a known child; or precise geolocation data.] We will not process your sensitive data without obtaining your consent.
2, How Your Personal Information is Collected
We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website. However, we may also collect information from the following categories of sources:
Third parties (e.g., sanctions screening providers, credit reporting agencies, customer due diligence providers, advertising networks, internet service providers, social networks, data analytics providers, government entities, and data brokers);
Third parties with your consent (e.g., your bank);
Cookies on our website;
Automated information collection;
Our IT systems, including:
Door entry systems and reception logs
Automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems; and
any other relevant systems.
3, Why We Use Your Personal Information
We use your personal information for the following business purposes:
Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services;
Advertising or marketing
Helping to ensure security and integrity and prevent fraud
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them;
Auditing or monitoring of transactions and engagements;
Compliance with our legal and regulatory obligations;
Performing our contract with you or taking steps at your request before entering into a contract;
Conducting research and analysis;
To conduct other activities for legitimate business purposes.
4, Who We Share Your Personal Information With
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We do not share your personal information with any other third party.
5, Sale of Personal Information
We do not sell or process for targeted advertising your personal information and will not do so in the future without providing you with notice and an opportunity exercise your rights under the applicable laws.
6. Your Personal Information Rights and How to Exercise Them.
You may have choices about how your personal information is collected, used, and shared. Depending on the jurisdiction in which you are located, you may have the right to request that we confirm whether we process your personal information or that we correct, delete, or stop processing your personal information. You may also have the right to:
Request that we provide you with the categories of personal information we collected
Request the specific pieces of personal information we collected
Request the categories of sources from which personal information is collected
Request the business purpose for collecting personal information
Request the categories of third parties with whom we shared personal information
Obtain a digital copy of your personal data in a readily usable format, if available
Opt out of profiling performed in furtherance of decisions that produce legal or similarly significant effects.
If you would like to exercise any of your rights as described in this Privacy Policy or under applicable law, you may email us at dataprivacy@clearvia.com. We reserve the right to deny requests in certain circumstances and will provide justification within a reasonable time after the communication of the decision to decline. If your request is declined, you may appeal by emailing us at dataprivacy@clearvia.com.
If you choose to contact us directly by email, you will need to provide us with:
Enough information to identify you (e.g., your full name, address and customer or matter reference number)
Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill)
A description of what right you want to exercise and the information to which your request relates
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
